Shipping & Returns

Free shipping on orders over $25. Orders under $25 ship for a flat $4.

Processing

Orders are packed and handed to the carrier within 1–2 business days (Mon–Fri). You'll receive a tracking link by email as soon as your order ships.

Delivery time

Delivery is typically around 10 business days after dispatch. Remote destinations, customs, weather, and peak seasons may add a little time.

Tracking

Tracking can take 2–5 business days to show movement after dispatch. If it hasn't updated after 10 business days, email us and we'll investigate.

Duties and taxes

Depending on your country, customs duties or import taxes may apply. These are the customer's responsibility and are not included in the product price.

30-day happy-cat guarantee

If your cat doesn't love it, contact us within 30 days of delivery. Items must be unused, clean, and in their original packaging. For hygiene reasons, catnip products and toys that have been chewed or heavily used can't be returned unless they arrived damaged or defective.

How to start a return

Email service@fynigo.com with your order number and a short note about the issue. We'll reply with the next steps within one business day.

Damaged or wrong item

Send us a photo or short video within 7 days of delivery. We'll send a replacement or refund at no extra cost.

Refunds

Once we receive and inspect the return, we'll refund the item price to your original payment method within 5–10 business days. Shipping fees are non-refundable unless the item was defective or incorrect.

Return shipping

Customers cover return shipping unless the item was defective or we shipped the wrong item. We recommend a tracked service; we can't refund packages that don't arrive.

Questions? Email service@fynigo.com.